Terms of Service
1. Who we are
Fastley ("we", "us") is operated by [COMPANY NAME], org. no. [ORG NUMBER], [REGISTERED ADDRESS]. Contact: support@fastley.com. These terms govern your use of fastley.com and the services purchased there.
2. The service
Fastley is a digital lead-generation service for licensed real estate agents and brokerages. A subscription includes a fixed number of seller leads per month, as described on the pricing page at the time of purchase. A "lead" is the verified contact and property information of a homeowner who has requested a valuation or agent contact through our marketing channels and consented to being contacted by an agent.
Leads are delivered digitally to your Fastley dashboard and registered email address as they are generated. Leads are exclusive: each lead is delivered to one subscriber only.
3. Subscription, billing and cancellation
- Plans are billed monthly in advance via our payment provider (Mollie).
- Your first payment starts the subscription; it renews automatically each month.
- You may cancel at any time from your dashboard or by emailing support@fastley.com. Cancellation takes effect at the end of the paid period; no further charges are made.
- Prices are stated in USD and exclude any applicable VAT/sales tax.
4. Lead quality and replacement
We verify contact details before delivery. If a delivered lead has incorrect contact information, is a duplicate, or the person did not make the request, you may flag it within 7 days of delivery and we will replace it free of charge. Replacements do not count against your monthly quota. We do not guarantee that any lead results in a listing, sale or commission.
5. Your obligations
- You must be a licensed real estate agent or represent a brokerage.
- You may contact leads only in connection with the request they submitted, and in compliance with applicable marketing and privacy laws in your jurisdiction.
- You may not resell, share or redistribute leads to third parties.
6. Refunds
Delivered leads are a digital service consumed on delivery and are not refundable; invalid leads are replaced as described above. If we cannot serve your coverage area, we refund the current period in full. See our Refund Policy for details.
7. Liability
Our total liability under these terms is limited to the amount you paid for the service in the three months preceding the claim. We are not liable for indirect losses such as lost commissions or profits.
8. Changes and governing law
We may update these terms with 30 days' notice by email. These terms are governed by the laws of [COUNTRY], with [CITY] as legal venue.