Refund Policy

Digital delivery

Fastley delivers a digital service: exclusive seller leads delivered to your dashboard and email throughout each subscription month. Because a delivered lead is consumed the moment you receive it, delivered leads are not refundable. Instead, we protect you in three concrete ways:

1. Replacement guarantee

If a lead has incorrect contact details, is a duplicate, or the person did not submit a request, flag it within 7 days and we replace it free of charge. Replacements do not count against your quota.

2. Area availability refund

If we cannot deliver leads in your coverage area after purchase, we refund the current billing period in full — automatically, within 5 business days.

3. Undelivered volume

If a billing month ends and we have delivered fewer leads than your plan includes, the missing leads roll over to the next month. If you cancel, we instead refund the undelivered portion pro rata.

Cancellation

Cancel anytime from your dashboard or by emailing support@fastley.com. Your subscription runs to the end of the paid period and does not renew. No cancellation fees.

How to claim

Email support@fastley.com from your registered address with your order reference. We respond within one business day, and approved refunds are returned to the original payment method via Mollie.